Constructing customer-centric airport terminals with cost-effective technologies to improve operational efficiency


Conference | 20 August 2019 
Workshop | 21 August 2019 

The Airport Terminal Design and Experience Summit lands in Sydney this August bringing together airport and aviation leaders to discuss how to enhance operational efficiencies and deliver a smarter and more integrated CX journey.
Global tourism has expanded tremendously over the last decade. Airports across the world are reinventing the passenger experience in their airports to meet the demands and expectations of passengers. Improving the passenger experience has now become a key business objective for both Airports and Airline Operators in a competitive operating environment.
The Airport Terminal Design and Experience Summit will address current trends, challenges and innovative solutions in delivering a seamless passenger experience. Hear from the very best in the industry including Heathrow Airport, Western Sydney Airport, Melbourne Airport and Virgin Australia to maximise operational productivity and deliver an integrated passenger journey.
Co-Located with 3rd Annual Western Sydney Aerotropolis Summit, this event is the perfect networking opportunity that will connect aviation, construction, engineering and technology leaders to discuss current aviation issues and opportunities.


Simon Wilcox

Head of Automation and Innovation

Heathrow Airport

Peter Harbison

Executive Chairman


Kym Meys

Executive General Manager Planning & Infrastructure

Adelaide Airport

Tony Eid

Executive Director, Future Network Delivery

Sydney Trains

John Pearce

Head of Retail and Commercial, Terminal

Adelaide Airport

Katie Cooper

Head of Aviation Operations

Melbourne Airport

Elissa Keenan

Customer Engagement Manager

Airservices Australia

Janet Molloy

Head of Airport Commercial and Planning

Virgin Australia

View all speakers


View all Sponsors

WHY ATTEND          

  • Get the latest update on the construction of Australia’s first digital airport from Graham Millett, the Chief Executive of Western Sydney Airport
  • Hear from Adelaide Airport’s Head of Retail how they are maximising commercial revenue through strategic terminal retail design and effective planning. 
  • Hear from Head of Automation and Innovation of  Heathrow Airport how they clinched the top spot for best terminal in the world by implementing transformational technologies. 
  • Gain firsthand insights on how Adelaide Airport plan to successfully deliver a $165 million-dollar infrastructure project on time and within budget from the Executive General Manager Planning and Infrastructure
  • Assess the technology and infrastructure needed to deliver excellent passenger experience and airport operational efficiency with CAPA, Virgin Australia, Airservices Australia and Melbourne Airport. 


    Delegates from private industries, government, and associations involved in or have an interest in aviation, airport, infrastructure, transport, construction, property and investment:

  • Federal, State and Local Government Leaders
  • Chief Executive Officer
  • Chief Operating Officer
  • Chief Digital Officer
  • Chief Technology Officer
  • Chief Aviation Officer
  • Chief Development Officer
  • Head of Digital/Digital Transformation
  • Head of Strategy, Planning and Design
  • Head of Retail
  • Head of Corporate Affairs 
  • Head of Innovation/Technology/IT
  • Head of Service Strategy/Service Delivery/Service Design
  • Head of Customer Experience
  • Head of Stakeholder Management/Community Engagement/Community Relations
  • Architect/Consultant
  • Engineer
  • Property Developer
  • Construction/Contractor/Building and Technology Supplier

Sponsorship opportunities

Why Sponsor:


Our unique sponsorship and exhibition packages are specifically tailored to maximise your company’s return on investment by raising your organisation’s profile and position its solutions to a qualified audience of senior decision makers from Government, Aviation, Airport, Construction, Infrastructure, Transport, Technology, Property and Investment. 

What your company can expect by sponsoring the Airport Terminal Design and Experience Summit? 
  • Get in front of your target market: Co-located with the 3rd Annual Western Sydney Aerotropolis Summit and the 4th Annual Smart Cities, Digitization & Infrastructure Summit, gain access to 250+ key industry decision makers looking to build a world-class smart aerotropolis from the ground up. 
  • Put your business front and centre: Sponsoring the Airport Terminal Design and Experience Summit gives your organisation authority in your industry and boosts your credibility. Your brand will be seen throughout the event and attendees will be eager to learn more about your business 
  • Increase your reach and exposure to new clients: As a sponsor your name and logo will be used during these outreach campaigns, which provides the opportunity to generate media exposure and increase your company’s brand awareness 
  • Generate strong leads: Sponsoring the Airport Terminal Design and Experience Summit is a great way to generate quality leads as the delegates are actively seeking solutions to challenges in Australia’s airport terminal construction, design and planning space. 
  • Deliver a great ROI: Sponsoring the Airport Terminal Design and Experience Summit is cheaper and presents a higher ROI than other advertising methods. Why? Because this event has a very specific and highly engaged target market 

 Download the brochure here


Team Discounts


Attend in a group and earn discounts




5%OFF 10%OFF 15%OFF


The Airport Terminal Design and Experience Summit will be taking place from 20 August at: 
Mercure Sydney
Address: 818-820 George St, Chippendale NSW 2007
Room: Wynyard/St James
W:  View the website here
T:  +61 (0)2 9217 6666
If you are looking for a hotel centrally located in Sydney to restaurants, shops, attractions and transport then the Mercure Sydney is the perfect option. Our Sydney accommodation is located near Central Station, making our hotel an ideal option for business and leisure guests travelling around the city. The Mercure Sydney hotel has a range of facilities including indoor rooftop fitness centre & pool, sauna, meeting and conference event rooms and Sydney parking options (charges apply).
Located near Central Station, Mercure Sydney boasts 517 contemporary rooms & suites. Within walking distance, are many popular restaurants, shops, bars and cafes in the surrounding suburbs such as Surry Hills, Broadway and Chippendale. Mercure Sydney is close to a multitude of transportation options such as buses, trains and light rail, making it easy to travel to top attractions such as Bondi Beach, Opera House, Sydney Harbour Bridge, and Darling Harbour.
How to get there: 
AIRPORT SYDNEY INTERNATIONAL At 7.1km / 4.41 miles - Shuttle paying
By boat
CIRCULAR QUAY At 2.5km / 1.56 miles
By car
BRADFIELD HIGHWAY At 5km / 3.13 miles
By car
WESTERN DISTRIBUTOR At 2km / 1.25 miles
By train
CENTRALSTATION At 0.6km / 0.37 miles