Agenda

08:30

09:00

BUILDING INTELLIGENT AIRPORTS

09:10

  • Update and progress on Western Sydney Airport  
  • Capitalising on digital technology to streamline customer experience
  • Making it cost-effective for airlines 

09:40

  • Assessing key drivers and challenges in building a digital airport  
  • Exploring new and innovative technologies to provide a seamless experience for passengers, meet operational and capacity challenges and improve security capabilities, operational efficiency and profitability 
  • Taking a closer look at IoT, AI, biometrics, automation, big data, robots and virtual reality – what works and what doesn’t? 

10:20

10:30

AIRPORT PLANNING, DESIGN AND DEVELOPMENT 

11:00

12:30

CUSTOMER-CENTRIC TERMINALS: DESIGN, TECHNOLOGY AND ACCESSIBILITY 

01:20

01:35

  • How to create a transportation system that offers a more personalised experience for passengers? 
  • Ensuring an integrated transport infrastructure to deliver a seamless travelling experience  
  • How to successfully maintain a transportation system that enhances overall performance while also facilitating growing passenger numbers

02:15

  • How to create a world-class terminal by successfully incorporating stakeholder feedback in designing and planning 
  • How to effectively communicate with stakeholders to ensure collaboration in creating a customer-centric terminal 

02:35

 

  • How to successfully design an improved customer experience through new and improved retail offerings 
  • The ADL terminal expansion journey from the retail perspective constraints, and opportunities. 
  • Commercial strategies to successfully deliver a $165 million expansion project to increase revenue 

 

03:05

03:20

03:30

MAXIMISING AUSTRALIA’S AVIATION CAPACITY 

04:00

04:05

  • How can airports attract new air services, launch new routes and differentiate their attractiveness in a historically competitive market? 
  • Assessing services, pricing models, technology and infrastructure needed to deliver excellent passenger experience, airport operational efficiency and commercial viability  
  • How airlines and airports can collaborate to meet the nation’s aviation capacity

04:45

  • Addressing the global airport capacity crisis 
  • How can airlines and airports collaborate to improve capacity whilst also improving passenger experience 
  • Leveraging data analytics to ensure airports meet expected demand growth for aviation services – how to build an airport for capacity? 

05:15

05:20

Implementing airport tech to facilitate a seamless door to door experience.  

21 August

 

Workshop intro:  

 
Delivering innovative tech solutions in an airport environment can be challenging. No matter where in the world delivering solutions in a regulated and connected industry can be a challenge. The workshop will explore why this is the case and what can be done to achieve a seamless journey fit for the modern world.  

The workshop will explore:  

 
  • What really is a seamless journey and what do passenger expect?  
  • What are the potential solutions to achieving a seamless journey?  
  • What are the challenges to achieving a seamless journey and introducing tech in a regulated environment and how do you overcome them?  
  • How do you measure success?  
  • How do you develop a plan to achieve transformation?  

Agenda:  

 
09:00 – 09: 20: Welcome, outline agenda, intros 
09:20 – 10:30: Working Session 1: Defining the project scope for your airport 
  • What is a seamless journey? 
  • What are the potential solutions?  
10:30 – 11:00: Break 
11:00– 12:30: Working Session 2 Overcoming common project hurdles  
  • What are the key challenges to introducing a seamless journey?  
  • What are the strategies to overcoming these challenges?  
12:30 – 13:30: Lunch 
13:30– 14:30: Working Session 3 Implementing for success   
  • How do you measure success? Identifying the key metrics   
  • How to develop a plan to achieve the ultimate seamless journey  
14:30 – 15:00: Break 
15:00 – 15:45: Wrap up: Managing and monitoring performance post-implementation to deliver an ongoing seamless experience  
 
Facilitated by:
 
Simon Wilcox 
Head of Automation and Innovation  
Heathrow Airport Ltd.  
Simon leads Heathrow Airports Automation and Innovation programme which is focused on the development of an end to end passenger journey which is personal, simple and reliable. His remit extends across Passenger, Security, Baggage and Airside and is working to create a new operating model through technology and innovation to enable growth. He is an experienced airport operator with over 15 years in the aviation industry and has an MSc in Air Transport Management. 
Simon is a Chartered Manager who holds an MSc in Air Transport Management. He started his career at a flight training center leading the flight operations department, and overseeing the running of the aerodrome, whilst studying for his commercial pilot’s license. He later moved to work for BAA at both Southampton and Heathrow airports and took on senior roles in Airside ops, Terminal Management, Security, Operational Readiness and ultimately running the day to day operation at Heathrow. Having worked in the Middle East with Qatar Airways in 2010 and 2011, Simon returned to Heathrow and has spent the last seven years involved in the running of Heathrow’s £3bn Capital Portfolio.  
Simon has a passion for leading transformational change and is a qualified executive coach. In addition to his main job Simon is also Chair of Governors of a West London College. Outside of work Simon is a keen skier, enjoys travel and being out on the water.